Shipping Policy
Processing Times
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Orders are processed within 1–2 business days.
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You’ll receive a confirmation email with tracking details once your order has shipped.
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Orders are not processed on weekends or public holidays.
Shipping Rates & Delivery Times
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New Zealand Standard Shipping: 1–3 business days.
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New Zealand Rural Shipping (if available): 2–7 business days.
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Shipping rates are calculated at checkout.
International Shipping
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We currently only ship within New Zealand. Please contact us directly for overseas shipping and quotes etc.
Delays
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Delivery times are estimates and may be affected by courier delays, weather, or peak holiday seasons.
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Lucid Fidgets is not responsible for delays once an order has been handed to the courier.
Tracking
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All orders include tracking where available.
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Tracking information will be emailed to you after dispatch.
Incorrect Addresses
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Please double-check your delivery details at checkout.
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We cannot refund or replace items sent to an incorrect address provided by the customer.
Lost or Damaged Parcels
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If your order is lost or arrives damaged, contact us at info@lucidfidgets.co.nz within 7 days of delivery.
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We’ll work with the courier to resolve the issue.
Shipping Returns
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To return a product, please send it to:
8 Crest Lane, Redcliffs, Christchurch 8081. -
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. see our returns policy here…
Returns & Refunds Policy – https://lucidfidgets.co.nz
Questions?
For shipping inquiries, email us at info@lucidfidgets.co.nz.